FAQs
All Orders Should Be Received Between 2-4 Business Days After It Processes For 2-3 Business Days. Please Review Our Shipping Policy.
Do I Get An Exchange/Refund If I Received The Wrong Order?
We Will Only Allow Exchanges If Your Order Is Incorrect With The Company Being At Fault. Your Order MUST Be In The Same Condition As You Received It. Meaning, Hair CANNOT Be Brushed/Combed, Bundles CANNOT Be Out Of Bundle Wraps, CANNOT Contain Any Oils or Products. You MUST Notify Us Within 24 Hours Of Any Incorrect Orders. Please Review Our Refund Policy.
How Do I Redeem My Scratch Off Card?
It Depends On What You Were Awarded With From Us. You Can Place An Order Using Your Elegant Code & Receive Your Discount Before Checkout. If You Won Anything FREE with No Purchase Necessary Please Contact Us Via Email With A Photo Attached Of Your Scratch Off Card. Please Keep In Mind, Scratch Off Rewards Expire After 3 Months. The Regular Shipping Process Still Applies Unless Stated Otherwise.
If You Have Any Additional Questions or Concerns Please Contact Us Via Email.